Job Description

  • Handle customer enquiries and complaints on products, order status and after sales service using phone call, email, and/or social medias (Facebook, Instagram etc.)
  • Monitor and maintain transaction process
  • Perform administrative support to management
  • Handle general clerical work and administration duties
  • Assist daily e-commerce operations with other departments and warehouse to ensure customer satisfaction and smooth internal operations

 

Required experience

  • Diploma or Degree holder in Customers Service or any related discipline
  • 1-2 years e-Commerce experience is an advantage
  • Fluent in spoken and written in English, Mandarin and Cantonese
  • Good PC skill including MS Word, MS Excel, Chinese and English word processing
  • Ability to work independently, service-oriented approach with a positive and good attitude in helping customers
  • Good team player, self-initiative, responsible and able to work under pressure
  • 2 – 3 Days a week

 

Interested applicants, please send your application letter with FULL RESUME, PRESENT AND EXPECTED HOURLY RATE and DATE OF AVAILABLE to Francfranc Hong Kong Ltd via e-mail: hr@francfranc.com.hk or WhatsApp: 6541 6105

(Please quote Job Ref.: E-Commerce Assistant (Part Time))

All information provided by applicants will be used for recruitment related purpose only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.