E-Commerce Senior Customer Service Officer / Customer Service Officer

E-Commerce Senior Customer Service Officer / Customer Service Officer


Job Description

  • Provide quick response to customer enquiries on products, order status and after sales services through phone, instant messaging and email
  • Coordinate with other teams to ensure the customer order is delivery on time
  • Resolve customer product aftersales enquiries in timely and professional manner


Required experience

  • Diploma or Degree holder in Customers Service or any related discipline
  • At least 2 years working experience in Retail, Airline, Hospitality or Call Centre is preferred
  • Customer-oriented with good communication, interpersonal and problem-solving skills
  • Good product claim handling and judgement skills
  • Familiar with MS Word, Excel, PowerPoint and Chinese word processing
  • Good command in both written Chinese and English

Job Offer

  • Double Pay
  • Medical Benefit
  • Birthday Leave
  • Marriage Leave
  • Study Sponsorship
  • Staff Discounts
  • 5 Days work
  • Location : Kwun Tong

*Candidate with more experience will be considered as Senior Customer Service Officer *

Interested applicants, please send your application letter with FULL RESUME, PRESENT AND EXPECTED SALARY and DATE OF AVAILABLE to Francfranc Hong Kong Ltd via e-mail: hr@francfranc.com.hk

(Please quote Job Ref.: E-Commerce Customer Service Officer)

All information provided by applicants will be used for recruitment related purpose only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.