Customer Service and Operation Officer

  • Answer customer enquiry and handle customer complaints on products, orders and after sale service in a professional manner
  • Handle e-commerce logistics issue with internal & external parties
  • Daily Order Processing
  • Support daily operation
  • Assist in optimizing operation workflow projects
  • Reflect customer feedback and suggest service improvement in terms of products, system and daily workflow
  • Prepare various reports such as case report, refund reports etc

  • Diploma or Degree holder in Customers Service or any related discipline
  • 1-2 years e-Commerce experience from retail industry
  • Fluent in spoken and written in English, Mandarin and Cantonese
  • Good PC skill including MS office, Chinese and English word typing
  • Ability to work independently, service-oriented approach with a positive and good attitude in helping customers
  • Immediate available is preferred

  • End of year payment
  • Medical Benefit
  • Birthday Leave
  • Marriage Leave
  • Study Sponsorship
  • Staff Discounts
  • 5 Days work
  • Location : Kwun Tong

Interested applicants, please send your application letter with FULL RESUME, PRESENT AND EXPECTED SALARY and DATE OF AVAILABLE to Francfranc Hong Kong Ltd via e-mail:

(Please quote Job Ref.: Customer Service & Operation Officer)

All information collected will be used for recruitment related purpose only and will be treated in strict confidence. Applicants who are not notified within 12 weeks may consider their application unsuccessful. All applications will be retained for maximum 6 months and will be destroyed.