退換政策
取消/ 退款/ 退貨訂單
- 正常情況下,訂單確認後所有貨品及服務費用均不設退款服務。
更換及退貨條款
行使你的退換權。對於大多數在線購買的產品,您有合法權利按照第7條交換。為了利用您的交換權,產品必須是原始包裝和可銷售狀態。如果產品由天然材料製成,我們將不接受任何交換或退款,因為所交付商品的顏色或圖案與顯示商品的差異。如果對產品的狀況有任何爭議,我們將做出最終決定。
1. No refund for merchandise and service charges
2. Items can only be exchanged once within 7 days of goods receipt.
3. Items returned must be in original packing and sellable condition.
4. The following items are non-exchangeable:
- 減價貨品
- 推廣期間的特價貨品
- 陳列品
- 客人訂制貨品
- 個人護理用品包括牙刷、束髮帶、貼身服飾及手飾
5. In case the price of the exchange items are lower than the returned ones, the difference will not be returned
6. Any exchange request need to be done in either way below:
(A) For homeware / accessories items, please bring the items you wish to exchange along with the receipt to any Francfranc stores in Hong Kong
(B) 以電郵方式提出貨品更換要求:
- 說明有關發票號碼及退回貨品的產品編號
- 相片提供(如適用)
- 如經由Francfranc安排以快遞收取有關更換貨品,回收會於一星期內進行
- 當確認退回貨品的狀況後,新更換的貨品會於一星期內以快遞送達
7.如貨品更換以快遞進行退回及送貨安排,有關快遞及送貨服務費用將由客人承擔,除因貨品質量問題外,有關送貨費用可獲豁免。
8. If the product is made of natural material, we will not accept any exchange or refund due to any discrepancy of colour or pattern of the delivered item versus displayed item.
9. Francfranc Hong Kong Limited reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of any dispute.
瑕疵貨品
- 為了能提供即時幫助,請在收到貨品當天起計7日內聯絡我們。請屆時提供訂單號碼,瑕疵貨品名稱/SKU,數量,瑕疵貨品照片,送貨紙盒照片,並Whatsapp聯絡我們。