Frequently asked question
Sorry, we don’t provide this service at this moment.
Sorry, we don’t provide this service at this moment.
Yes, registration is needed for shopping at Francfranc website. Register or sign in as online shop member. We recommend you to sign up for our online member and accumulate online purchase over HK$5,000 within 12 months to become our lifetime VIP member and can enjoy more premium discount privilege.
Registering is simple! Simply input your name and email address for registration.
Login to MY ACCOUNT and click FORGET PASSWORD, simply input your registered email address, a verification email will be sent to you or resetting your password. Please login with the link provided and follow the steps as provided.
We accept VISA, MASTER, AE card, Alipay, Wechat pay & Payme for payment.
Sorry, we don’t provide international delivery service at this moment.
Sorry that gift vouchers purchase online can only use in online store
Yes, but you are required to register online with your VIP card number and email address and accept to setup your VIP account in our online shop. You can then enjoy the same VIP shopping privilege at Francfranc online store. Francfranc will not register your VIP account until we have got the consent and authorization from you.
Sorry, the purchase amount at retail store and online shop are counted separately.